At Metropulses, operated by Enigmashops, we strive to provide you with a smooth and stress-free shopping journey. In this document, “we,” “us,” and “our” refer to Enigmashops, while “you,” “your,” and “user” indicate our valued customers. We recognize that fashion choices may change, and you might need to cancel an order. Below is our cancellation policy to guide you through the process.
You may cancel your order within 24 hours of placement or before it has been dispatched, whichever comes first.
To request a cancellation, please contact our support team via email.
If your order qualifies for cancellation, the full refund will be credited to your original payment method within 5–7 business days.
Once an order has been shipped, cancellation is no longer possible. However, you may initiate a return after delivery in line with our Return & Refund Policy.
At present, we do not support modification of products or addresses once the order is placed. If needed, you must cancel the eligible order and place a new one.
For all cancellation requests, please reach our customer support team at:
enigmashops2@gmail.com
We value your cooperation and continued trust. For any queries, please feel free to get in touch with us.