At Metropulses, managed by Enigmashops, we are dedicated to providing you with a seamless and worry-free shopping journey. In this document, “we,” “us,” and “our” refer to Enigmashops, while “you,” “your,” and “user” represent our valued customers. At Metropulses, we aim to ensure that your orders are delivered efficiently and on time. This Shipping and Delivery Policy explains the guidelines and conditions concerning product shipments made through our platform. By placing an order, you agree to the terms outlined here.
We currently offer delivery services to all pin codes within India. At present, we do not provide shipping services outside the country.
Orders are generally handled within 1–2 business days (excluding weekends and official holidays) from the date the order is confirmed.
After processing, you will receive a confirmation email with complete details regarding your purchase.
Our standard shipping usually takes 3–8 business days, allowing you to enjoy your latest fashion picks quickly.
If a delivery cannot be completed due to an incorrect address, absence of the recipient, or refusal to accept, the package will be sent back to our warehouse. Customers may then request a re-shipment.
If your order arrives damaged, please reach out to our support team within 48 hours of receipt and provide photographic proof.
For shipments lost during transit, we will arrange a replacement or issue a refund once verified with our courier partner.
For any questions regarding shipping and delivery, kindly contact us at: enigmashops2@gmail.com
We truly appreciate your trust in us and remain committed to delivering a reliable and hassle-free experience every time!