At Metropulses, operated by Enigmashops, we are dedicated to providing you with a seamless and worry-free shopping experience. In this document, “we,” “us,” and “our” refer to Enigmashops, while “you,” “your,” and “user” represent our valued customers. By completing a purchase on our platform, you agree to the terms outlined below for returns and refunds. If an item needs to be sent back, our policy clearly explains the process for your convenience.
Products must be unused, unworn, and remain in their original condition with all tags, labels, and packaging intact.
All tags, labels, and boxes should be returned without damage or alteration.
Items that are worn, washed, or modified in any form are not eligible for return.
Return requests must be raised within 48 hours of delivery. To begin a return, please contact our customer support team within this period.
Any items that fail to meet these requirements will not be accepted for return.
Step 1: Submit a Request
Send us an email with your Order ID and reason for return at enigmashops2@gmail.com.
Step 2: Provide Supporting Evidence
If the product is defective, damaged, or incorrect, please attach clear photos to help us verify quickly.
Step 3: Follow Return Guidelines
Once your return request is approved, we will share instructions to complete the return process.
We reserve the right to decline returns that fail to comply with our outlined conditions.
After we receive the returned product, our team will inspect it to ensure compliance with return criteria. You will then be notified whether your refund is approved or denied. If approved, the refund will be processed and credited to your original payment method within 5–7 business days. You will also receive a confirmation email once the refund is successfully completed.
If an item partially meets the return requirements (such as missing packaging or slight damage), we may process a partial refund at our discretion.
In case you receive a defective, damaged, or incorrect item, please raise a return request within 48 hours of delivery. Kindly include clear images or videos of the issue in your email so we can resolve it efficiently.
For queries or assistance regarding returns and refunds, please contact our customer service team at enigmashops2@gmail.com.
Thank you for shopping with Metropulses. Your trust means everything to us, and we are committed to keeping your experience smooth and reliable.